Refund and Return Policy

Refund and Return Policy

Last Updated: July 2026

At Shei Shop (sheishop.com), we are committed to your satisfaction and stand behind the authenticity of every product we sell. Please read our policy carefully before placing your order.

1. Our Authenticity Guarantee

Every product sold at Shei Shop is 100% authentic and sourced directly from authorized importers. If you believe a product you received is not genuine, we will replace it or refund you fully — no questions asked.

2. Return Eligibility — When You Can Return

✓ Product is proven to be fake or counterfeit

✓ Wrong product received (different from what you ordered)

✓ Product arrived damaged, broken, or leaking

✓ Product is significantly different from the description on our website

Returns must be requested within 7 days of receiving your order. After 7 days, we are unable to process return requests.

3. Non-Returnable Items — When You Cannot Return

The following situations are NOT eligible for return or refund:

• Product has been opened, used, or the seal has been broken (except in case of proven fake)

• Product packaging has been damaged by the customer

• Return request is made after 7 days of delivery

• Product was purchased during a clearance or final-sale promotion

• Dissatisfaction with fragrance, texture, or personal preference (these are subjective)

• Products gifted or purchased as part of a promotional bundle (unless proven fake)

4. How to Request a Return

1. Contact us within 7 days of delivery via WhatsApp (01770993880) or email (sheishop.info@gmail.com)

2. Provide your order number, product name, and reason for return

3. Send clear photos or a video showing the issue

4. Our team will review your request within 24-48 hours

5. If approved, we will arrange product pickup or ask you to return it

6. Refund or replacement will be processed within 3-5 business days after we receive the returned item

5. Refund Methods

Refund Type	Method	Timeline
Full Refund	bKash / Nagad / Bank Transfer	3–5 business days
Replacement	New product shipped	3–7 business days
Store Credit	Added to your account	Within 24 hours

Delivery charges are non-refundable unless the error was on our part (wrong item shipped, damaged product, or proven fake).

6. Exchange Policy

We currently do not offer exchanges for different products. If you wish to exchange a product, please return it (if eligible) and place a new order.

7. Contact for Returns

WhatsApp / Phone: 01770993880 (available 9 AM – 11 PM, 7 days a week)

Email: sheishop.info@gmail.com

Response time: within 24 hours on business day