Free delivery on orders over ৳2999 | 10% discount on new orders | Easy return policy | 7-day replacement guarantee!
The Dermaco Minimalist Cos De Baha Zafran Brand Innsaei Everly LANBENA MARS Imagic Wet N Wild Swiss Beauty Handaiyan Bob Skino W.Skin MELAO Technic Skinpro Caplino Beauty Glazed Sadoer Bioaqua Laikou Nella Derma House Cerave TIAM Cosrx Maybeline W7 Mama Earth Dabo Bioderma L.A.Girl P Aura Deconstruct Kodomo Cetaphil Lux The Ordinary Some BY MI 3w Clinic WishCare Simple Anua Gillette Aplb Dot & Key Aveeno Axis-Y Cathy Doll Dr. Althea Baby Bright Beauty of Joseon Care-Nel Clear Koji San Beaute Dove Pond's Fino Mary & May Garnier Vaseline Medicube I'm From Missha Mistine Purito Sheglam Iunik Moov Ribana Muuchstac Johnson's Neutrogena Seba Med K-Secret The Face Shop Karsell Nivea Sunsilk Vatika P-Vita Skin Aqua Veet Pax Moly Skin 1004 Head & Sholder

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Everything you need to know about shopping at Shei Shop. Can't find your answer? Contact us on WhatsApp at 01770993880.

 

Ordering & Products

Q: Are all products on Shei Shop 100% authentic?

Yes. Every product sold at Shei Shop is 100% authentic and sourced directly from authorized importers. We guarantee the genuineness of all products we sell. If you ever receive a product you believe is fake, we will replace it or refund you fully within 7 days no questions asked.

 

Q: How do I know which product is right for my skin?

Every order comes with free skincare consultation. Our skin expert will review your skin type and concerns and recommend the most suitable products for you. You can also complete our Skin Regimen Quiz at sheishop.com/regimen to receive a personalized routine.

 

Q: Can I order Korean, Indian, and UK products in one order?

Absolutely. Shei Shop carries products from Korean, Indian, UK, and Bangladeshi brands all in one place. You can mix and match any products in a single order.

 

Q: Do you restock sold-out products?

Yes, we regularly restock popular products. You can contact us on WhatsApp or Messenger to inquire about a specific product's availability or to request a pre-order.

 

Payment & Pricing

Q: What payment methods do you accept?

We accept bKash, Nagad, Cash on Delivery (COD), and bank transfer. Additional payment methods may be available at checkout.

 

Q: Is Cash on Delivery (COD) available?

Yes. Cash on Delivery is available for most locations across Bangladesh. COD availability will be confirmed at the time of order.

 

Q: Are your prices in BDT (Bangladeshi Taka)?

Yes. All prices displayed on sheishop.com are in Bangladeshi Taka (BDT) and include applicable taxes.

 

Delivery

Q: How long does delivery take?

Dhaka: 24–48 hours · Outside Dhaka: 3–7 business days. Delivery times may vary during public holidays or peak seasons.

 

Q: Is there free delivery?

Yes. Orders above ৳2,999 qualify for free delivery. For orders below this amount, a standard delivery charge applies and is calculated at checkout.

 

Q: Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS. You can use this to track your delivery in real time.

 

Q: Do you deliver outside Dhaka?

Yes. We deliver nationwide across Bangladesh using reliable courier partners.

 

Returns & Refunds

Q: Can I return a product if I am not satisfied?

Returns are accepted only if the product is proven fake, arrives damaged, or is the wrong item. Products that have been opened or used are not eligible for return unless proven counterfeit. Please read our full Refund and Return Policy for details.

 

Q: How do I request a return?

Contact us within 7 days of receiving your order via WhatsApp (01770993880) or email (sheishop.info@gmail.com). Provide your order number, product name, reason for return, and supporting photos or video. We will respond within 24 hours.

 

Q: How long does a refund take?

Refunds are processed within 3–5 business days after we receive and verify the returned product. Refunds are issued via bKash, Nagad, or bank transfer.

 

Rewards & Benefits

Q: How does the Reward Points system work?

You earn Reward Points with every purchase. Points accumulate in your account and can be redeemed for discounts or free products on future orders. See our Reward Points page for the full earn and redeem structure.

 

Q: How does the Referral Discount work?

Share your unique referral link with friends. When they make their first purchase, they receive a 10% discount. You also earn a 10% discount on your next order as a thank-you reward.

 

Q: How can I win the Top Reviewer Gift?

Post a genuine video review of your Shei Shop product on Facebook and tag us. At the end of each month, our team selects the best reviewer and awards them a special skincare gift set.

 

Skincare Consultation

Q: Is skincare consultation really free?

Yes. Every customer who places an order receives free skincare consultation. Our expert will reach out via WhatsApp to provide personalized product recommendations based on your skin type and concerns.

 

Q: What is the Skin Twin Program?

When you complete our Regimen Quiz, we match you with a dedicated Skin Expert based on your skin profile. This expert will build a personalized skincare routine for you and provide ongoing WhatsApp support completely free of charge.