Privacy Policy

Privacy Policy

Last Updated: July 2026 | Effective Date: January 2024

This Privacy Policy explains how Shei Shop ('we', 'our', or 'us'), operating at sheishop.com, collects, uses, stores, and protects your personal information when you visit our website or place an order. By using our website, you agree to the terms described in this policy.

1. Information We Collect

1.1 Information You Provide

• Full name and delivery address

• Phone number and email address

• WhatsApp number (if provided for consultation)

• Order details and payment information

• Skin quiz responses (collected via our Regimen feature)

• Reviews and feedback submitted on our platform

1.2 Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on site

• Device information (mobile, desktop)

• Referral source (how you found us)

We do NOT collect or store credit/debit card details. Payments are processed through secure third-party gateways.

2. How We Use Your Information

1. To process and deliver your orders

2. To send order confirmations, tracking updates, and delivery notifications

3. To provide free skincare consultation and personalized product recommendations

4. To respond to customer support inquiries

5. To send promotional offers, new arrivals, and reward point updates (you may opt out at any time)

6. To improve our website, product selection, and customer experience

7. To detect and prevent fraud or unauthorized access

3. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties. We may share your information only with:

• Delivery partners (name, address, phone) to fulfill your order

• Payment processors to complete transactions securely

• Technology service providers who operate our website infrastructure

• Law enforcement authorities if required by Bangladesh law

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encrypted connections (HTTPS), restricted database access, and regular security audits. While no online system is 100% secure, we take every reasonable step to protect your information.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You may disable cookies in your browser settings; however, some features of our website may not function correctly without them.

6. Your Rights

• Access: Request a copy of the personal data we hold about you

• Correction: Ask us to correct inaccurate information

• Deletion: Request deletion of your personal data (subject to legal requirements)

• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at sheishop.info@gmail.com or WhatsApp 01770993880.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, YouTube). We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last Updated' date. Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Shei Shop · sheishop.info@gmail.com · 01770993880 · sheishop.com